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ServiceTitan vs Workiz
Enterprise heavyweight vs AI innovator. Compare ServiceTitan and Workiz on pricing, features, and which is better for your contracting business.
9 min read
Updated March 2026
Workiz
AI-powered field service management
80%
Feature Score
Pricing Comparison
ServiceTitan
$300+/user/month
Per user pricing
- Annual contracts required
- Setup fees: $5,000-$10,000
- Custom pricing for enterprise
- All features included
Workiz
$95/user/month
Per user pricing
- Free Lite plan (2 users)
- No long-term contracts
- 7-day free trial
- All features on Standard plan
User Ratings
Overall Rating
ServiceTitan
4.7
Workiz
4.4
Ease of Use
3.8
4.5
Features
4.9
4.3
Customer Support
4.5
4.2
Value for Money
3.5
4.1
Feature Comparison
Core Features
| Feature | ServiceTitan | Workiz |
|---|---|---|
| Scheduling & DispatchCritical | ||
| AI-Powered Features | ||
| Mobile AppCritical | ||
| Customer ManagementCritical | ||
| Invoicing & PaymentsCritical |
Advanced Features
| Feature | ServiceTitan | Workiz |
|---|---|---|
| Inventory Management | ||
| Multi-location Support | ||
| Custom Workflows | ||
| Advanced Reporting | ||
| API Access |
Communication & Marketing
| Feature | ServiceTitan | Workiz |
|---|---|---|
| Built-in Phone System | ||
| SMS Marketing | ||
| Email Campaigns | ||
| Review CollectionCritical | ||
| Marketing Automation |
Field Service Specific
| Feature | ServiceTitan | Workiz |
|---|---|---|
| Equipment Tracking | ||
| Maintenance Contracts | ||
| Pricebook Management | ||
| Warranty Tracking | ||
| Commercial Features |
Pros and Cons
ServiceTitan
Pros
- Most comprehensive feature set
- Industry-specific tools
- Excellent reporting and analytics
- Strong integration ecosystem
- Dedicated customer success manager
- Built for scale
Cons
- Expensive for small businesses
- Steep learning curve
- Long implementation (4-8 weeks)
- Annual contracts only
- Can be overwhelming for small teams
Workiz
Pros
- AI-powered scheduling & dispatch
- Modern, intuitive interface
- Free plan for up to 2 users
- No long-term contracts
- Built-in phone system
- Quick setup (days, not weeks)
Cons
- Newer platform, less proven
- Smaller user community
- Limited inventory management
- Fewer integrations than ServiceTitan
- Less robust commercial features
The Verdict
ServiceTitan is the powerhouse for large, established operations that need every feature imaginable. Workiz is the smart choice for growing contractors who want modern AI tools without the enterprise price tag. Your team size and budget are the deciding factors.
ServiceTitan is best for:
- Large teams (15+ technicians)
- Need advanced inventory & pricebook
- Complex multi-location operations
- Commercial contractors
- Budget for $300+/user/month
Workiz is best for:
- Growing teams (2-15 technicians)
- Want AI-powered scheduling
- Value modern interface & phone system
- Budget-conscious businesses
- Need quick implementation
Ready to Choose?
Use our tools to make the best decision for your business