ServiceTitan Review 2025: The Enterprise Field Service Platform
A comprehensive analysis of ServiceTitan's features, costs, and whether it's right for your growing field service business.
4.5/5
Overall Rating
Custom
Pricing Model
4-8 wks
Implementation
20+
Best Team Size
What is ServiceTitan?
ServiceTitan is the industry's leading all-in-one software platform for residential and commercial field service businesses. Built specifically for the trades, it goes far beyond basic job management to provide enterprise-level features for scaling companies.
Founded in 2012 by the sons of tradesmen, ServiceTitan now serves over 7,500 contracting businesses and has helped process over $20 billion in transactions annually.
Pros
- ✓Most comprehensive feature set in the industry
- ✓Powerful reporting and analytics dashboard
- ✓Built-in marketing automation and reputation management
- ✓Advanced inventory and fleet management
- ✓Excellent training and ongoing support
- ✓Strong integration ecosystem
- ✓Industry-specific features (flat rate pricing, etc.)
Cons
- ✗Expensive (typically $300-500+ per user/month)
- ✗Steep learning curve for teams
- ✗Long implementation process (4-8 weeks)
- ✗Can be overwhelming for small teams
- ✗Requires dedicated admin/champion
- ✗Annual contracts typically required
ServiceTitan Pricing Structure
Note: ServiceTitan uses custom pricing based on your business size, needs, and contract length. Expect to pay $300-500+ per user per month with additional fees for implementation, training, and add-on modules.
Typical Cost Breakdown
- • Base Platform: $300-500/user/month
- • Implementation Fee: $5,000-25,000 (one-time)
- • Training: Often included, but can be $2,000-10,000
- • Add-on Modules: $50-200/user/month each
- • Payment Processing: 2.5-2.9% + 30¢ per transaction
Popular Add-on Modules
- • Marketing Pro (automation, reputation management)
- • Phones Pro (call tracking and recording)
- • Inventory Management
- • Fleet Pro (GPS tracking)
- • Payroll Integration
Core Features Analysis
Dispatching & Scheduling
ServiceTitan's dispatch board is incredibly powerful. Real-time capacity planning, intelligent job matching, route optimization, and visual scheduling boards give dispatchers complete control. The system can handle complex scenarios like multi-day jobs, equipment scheduling, and zone management.
Rating: 5/5
Mobile Experience
The mobile app is feature-rich but can feel overwhelming at first. Techs can access complete job history, present good/better/best options, capture extensive job documentation, process payments, and sell memberships. Offline mode ensures productivity even without internet.
Rating: 4.3/5
Reporting & Analytics
This is where ServiceTitan truly shines. Comprehensive dashboards show real-time KPIs, technician scorecards, marketing ROI, revenue forecasting, and dozens of pre-built reports. The business intelligence tools help identify opportunities and inefficiencies across your operation.
Rating: 5/5
Marketing Automation
Built-in tools for email campaigns, automated follow-ups, reputation management, and customer retention. The Marketing Pro add-on includes advanced features like dynamic call tracking, campaign ROI tracking, and automated review requests. Direct mail integration available.
Rating: 4.7/5
Inventory Management
Track parts across trucks and warehouses, set reorder points, manage purchase orders, and integrate with suppliers. The system handles serialized inventory, warranties, and returns. Barcode scanning speeds up processes. This is an add-on module with additional cost.
Rating: 4.5/5
Customer Portal
Customers can book appointments, view service history, pay invoices, and manage service agreements online. The portal is white-labeled with your branding. Online booking can integrate with your website and Google My Business.
Rating: 4.4/5
Implementation Process
ServiceTitan implementation typically takes 4-8 weeks and requires significant commitment from your team. Here's what to expect:
- 1. Discovery & Planning (Week 1): Assess current processes, set goals, assign team roles
- 2. Configuration (Weeks 2-3): Set up pricebook, forms, workflows, user permissions
- 3. Data Migration (Weeks 3-4): Import customers, history, and integrate accounting
- 4. Training (Weeks 4-6): Office staff, dispatchers, technicians, and management
- 5. Soft Launch (Weeks 6-7): Test with pilot group, refine processes
- 6. Go Live (Week 8): Full rollout with ongoing support
Is ServiceTitan Right for You?
Ideal For:
- • Companies with 20+ employees
- • $3M+ annual revenue
- • Growth-focused businesses
- • Multiple trades/departments
- • Companies wanting all-in-one solution
- • Data-driven organizations
Not Ideal For:
- • Small teams (under 10 people)
- • Budget-conscious startups
- • Simple service businesses
- • Companies wanting quick setup
- • Businesses resistant to change
ROI & Results
ServiceTitan customers typically report:
- • 18% increase in revenue within first year
- • 25% improvement in technician productivity
- • 71% more service agreement sales
- • 20% reduction in office overhead
- • 2x increase in average ticket size
*Results based on ServiceTitan customer case studies. Individual results vary.
ServiceTitan Alternatives
Jobber
Best for small teams wanting simplicity. 80% less expensive but with fewer features.
Housecall Pro
Good middle ground. More features than Jobber, less complex than ServiceTitan.
Workiz
Modern alternative with good automation. Better for mid-sized teams.
FieldEdge
Backed by Xcel Energy. Good for HVAC companies, strong QuickBooks integration.
Final Verdict
ServiceTitan earns a 4.5/5 overall rating. It's the undisputed leader in enterprise field service management software, offering unmatched features and scalability for growing trades businesses.
The high cost and complexity mean it's not for everyone. Small teams will find it overwhelming and expensive. But for established companies serious about growth, ServiceTitan provides the tools and insights to transform your business.
If you're doing $3M+ in revenue and ready to invest in your company's future, ServiceTitan is worth every penny. Just be prepared for a significant implementation process and ongoing commitment to maximize its value.
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